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Douglas WamboDouglas Wambo 

OpenCTI Avaya Integration

Hello all,
I have managed to get the OpenCTI server and connectivity to the AES server completed.  The softphone works.  However, the system will not produce a screen pop.  I have the contact set up with the appropriate ani.
I'm new to the salesforce integration, so any help would be appreciated.  
Also, the softphone connection is somewhat odd in that it works most of the time, but will not log in to the switch.
 
Chris WoodwardChris Woodward
Hi, Douglas!

If you're having problems with OpenCTI, I recommend that you check a 3rd party CTI like Tenfold.

One of Tenfold's great features is its floating UI (screen pop or caller ID) that shows relevant customer information in both inbound and outbound calls.
User-added image
Other Tenfold features include automatic call logging that gets rid of useless clicks, click-to-call that eliminates misdialing of numbers, and a call analytics dashboard that can be used for gamification of call activities.

To learn more on how Tenfold integrates Salesforce with Avaya, you can check this link:
https://www.tenfold.com/integrations/salesforce/avaya
Rahul Mishra 155Rahul Mishra 155

Hi Douglas, 

Suggesting another reliable CTI Connector that worked in our case - Smart CTI Connector from NovelVox. It comes with a unified CTI interface that seamlessly connects Avaya telephony with Salesforce. The best part is, you can integrate a third-party application or NovelVox’s productivity tools inside the CTI for improved productivity.

Get more details from here: https://www.novelvox.com/integrations/salesforce-with-avaya-cti-connector/

Hope this helps!!