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Maria AlberiMaria Alberi 

Live agent - limit agent availability to specific times

Hi all, I have live agent configured in my Sf org. Is it possibile to limit chat availability only on specific times? And is it possible, for a visitor, to leave a message if the agent is not available? I want to know if it's possibile WITHOUT using external liveagent app but ONLY salesforce org.
If yes, how could I do this?
Thank you in advance, Maria
Best Answer chosen by Maria Alberi
Daniel BallingerDaniel Ballinger
There are several suggestings in the answers to Configure Live Agent business hours (http://salesforce.stackexchange.com/q/54381/102).

The general answer is that the availability should be based on the agency users being online/offline.
 

All Answers

Daniel BallingerDaniel Ballinger
There are several suggestings in the answers to Configure Live Agent business hours (http://salesforce.stackexchange.com/q/54381/102).

The general answer is that the availability should be based on the agency users being online/offline.
 
This was selected as the best answer
Maria AlberiMaria Alberi
Thank you very much for your quick answer. It helped me.
Is there an option (in javascript or using code too), to allow visitor to leave a message if an agent is offline?