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I have been asked if we can import INTO Salesforce, in the Case Object, .eml files. Is this possible?
We are in the process of moving off an Oracle BD for Tech Services. There are several cases in Oracle, that had emails with specific details about the Case. They are in Oracle as a .eml file.
I need to bring those into SFDC, into the Activities section on the Case Object. If it can be a link, just as if we had sent the email from within SFDC. It only shows the link, like this...
Is this possible?
If not as an Activity, I can bring them in as Attachments, but again, they are still in the .eml format.
I have asked in the Admin Community, but they don't know of a way to do this.
Thanks
I need to bring those into SFDC, into the Activities section on the Case Object. If it can be a link, just as if we had sent the email from within SFDC. It only shows the link, like this...
Is this possible?
If not as an Activity, I can bring them in as Attachments, but again, they are still in the .eml format.
I have asked in the Admin Community, but they don't know of a way to do this.
Thanks