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KMK91KMK91 

Please can any one explain what is salesforce.com ticketing tool?

Carlos Campillo GallegoCarlos Campillo Gallego
Hi Madhukar,

Please, could you elaborate your question a bit more? it's hard to guess what you are referring to...

Regards
Carlos Campillo GallegoCarlos Campillo Gallego
I'm not sure if you are referring to Service Cloud, if so, these links may be helpful for you:

[1]
https://developer.salesforce.com/docs/atlas.en-us.workbook_service_cloud.meta/workbook_service_cloud/
[2]
http://www.salesforce.com/service-cloud/features/

Regards
Sharon Wilson 22Sharon Wilson 22
Ticketing tool also means a case managment tacking system.  A way to follow cases from time of trouble ticket to final resolution.