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sanjivani1.3943276802877876E12sanjivani1.3943276802877876E12 

Tracking Inbound Email Reply

Hi,

I want to update a field when reply comes to a forwarded email. I am exploring Messaging.InboundEmailHandler for this. Inboundemailhandler inreplyto property gives actual email. Is there any way to get id of reply to email so that I can check if reply to email was forwarded one?

Thanks
Sanjivani
Ajay Ghuge 6Ajay Ghuge 6
Hi ,

Can you give more details about the problem ? 

I don't think you will get the ID of reply. You can parse the subject for further process.

Regards,
Ajay
sanjivani1.3943276802877876E12sanjivani1.3943276802877876E12
Yes, my first trial of solution was check subject for Re:FW, but on production, reply does not keep previous email keyword(FW: /RE).

Problem: I want to update field on case when reply to "forwarded" email comes.
Solution I tried: Workflow rule to update the field on case when subject has "Re: FW:". It works on sandbox but on production, reply subject has format "RE:", system takes out previous email prefix "FW". 
So when I received reply to forwarded email in sandbox, I get subject "Re: FW: subject". But when I revieve reply to forwarded email in production, I get subject "Re: subject". Thus I can not parse subject to know the reply is for forwarded email.






 
Ajay Ghuge 6Ajay Ghuge 6
Hi ,

You can add OR condition in your formula.

Like subject contains Re:FW or Re :   

Whether it will solve your problem ?

Regards,
Ajay
sanjivani1.3943276802877876E12sanjivani1.3943276802877876E12
No, Re wont solve problem. The field will get tupdated for any reply. I want to update field only for forwarded email's reply. I am finding solution how can I update subject automatically when forward goes out. 
Ajay Ghuge 6Ajay Ghuge 6
Hi ,

Have you checked these threads : 
https://success.salesforce.com/answers?id=90630000000DDIBAA4
https://success.salesforce.com/answers?id=90630000000gqWMAAY

Regards,
Ajay

 
Ajay Ghuge 6Ajay Ghuge 6
Hi ,

Have you checked this ?
http://www.salesforceben.com/update-case-status-sending-receiving-email/

Regards,
Ajay