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sanjivani1.3943276802877876E12
Tracking Inbound Email Reply
Hi,
I want to update a field when reply comes to a forwarded email. I am exploring Messaging.InboundEmailHandler for this. Inboundemailhandler inreplyto property gives actual email. Is there any way to get id of reply to email so that I can check if reply to email was forwarded one?
Thanks
Sanjivani
I want to update a field when reply comes to a forwarded email. I am exploring Messaging.InboundEmailHandler for this. Inboundemailhandler inreplyto property gives actual email. Is there any way to get id of reply to email so that I can check if reply to email was forwarded one?
Thanks
Sanjivani
Can you give more details about the problem ?
I don't think you will get the ID of reply. You can parse the subject for further process.
Regards,
Ajay
Problem: I want to update field on case when reply to "forwarded" email comes.
Solution I tried: Workflow rule to update the field on case when subject has "Re: FW:". It works on sandbox but on production, reply subject has format "RE:", system takes out previous email prefix "FW".
So when I received reply to forwarded email in sandbox, I get subject "Re: FW: subject". But when I revieve reply to forwarded email in production, I get subject "Re: subject". Thus I can not parse subject to know the reply is for forwarded email.
You can add OR condition in your formula.
Like subject contains Re:FW or Re :
Whether it will solve your problem ?
Regards,
Ajay
Have you checked these threads :
https://success.salesforce.com/answers?id=90630000000DDIBAA4
https://success.salesforce.com/answers?id=90630000000gqWMAAY
Regards,
Ajay
Have you checked this ?
http://www.salesforceben.com/update-case-status-sending-receiving-email/
Regards,
Ajay