Apex Code Development You need to sign in to do that
Don't have an account?
SLAU ADMIN Escalation notifications to the user's manager
I'm looking to see if there is a way to include within the related recipient list an option for the user's manager. When pulling up the entitlements milestones, I want to send an email to the owner's manager as an action upon violation. For some reason I only see one other custom user lookup field and the last modified by user available. Is there a way to expose the manager field (which is a hierarchy type) to this list?