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Taking action on Omnichannel accept event
Hello,
I have created a console app in my development enviroment to learn more about omnichannel. I need to take some action when an agent accepts a case. I am able to see cases (assigned to my queue) popping up on the omnichannel widget with the accept link so the routing part is working.
I next created a visualforce page with the following code:
(After going through the salesforce integration toolkit)
<apex:page >
<script type="text/javascript">
var showAlert = function (result) { alert("Accepted with result message " + result.message); }
window.onLoad = function() { sforce.console.addEventListener(sforce.console.ConsoleEvent.PRESENCE.WORK_ACCEPTED, showAlert); }
</script>
</apex:page>
But when I accept a case by clicking accept, nothing happens. I am clearly doing it wrong.
How can I "catch" the omnichannel accept action ?
I am new to both salesforce dev and javascript, any suggestions regarding the right course of action would be helpful.
Thanks,
Devangana
<apex:page showHeader="false" sidebar="false" standardStylesheets="false" applyHtmlTag="true" applyBodyTag="true" docType="html-5.0">
<html xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
<head>
<title>ChatAlert</title>
<apex:includeScript value="/support/console/40.0/integration.js"/>
<apex:includeScript value="{!URLFOR($Resource.jquery_ui, 'js/jquery-1.6.2.min.js')}" />
</head>
<body>
</body>
<script>
$(document).ready(function(){
sforce.console.addEventListener(
sforce.console.ConsoleEvent.PRESENCE.WORK_ACCEPTED,
function (result) {
console.log('Accepted work item: ', result);
alert(result.workItemId);
});
});
</script>
</html>
</apex:page>