You need to sign in to do that
Don't have an account?
Eric Delgado
Create new case automatically after Live Agent chat is ended
Hi,
Can someone guide me into the right direction to automatically create a new case everytime after a live agent chat session is ended? Should I do it with a trigger? If so, where and how can I do that? Thanks.
Can someone guide me into the right direction to automatically create a new case everytime after a live agent chat session is ended? Should I do it with a trigger? If so, where and how can I do that? Thanks.
I am not much aware about the live agent chats. But I assume that you can create a trigger or process for automatically creating Case record on LiveChatTranscript object. Can you give it a try?
Thanks,
Pankaj