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Mthobisi Ndlovu 2
Case Origin Field Default Value
Hi Guys
I'm trying to set the default value for the Case Origin field on the Case object but when creating a case the default value is not set even the though there's a value marked as "Default" which is "Phone" . How can resolve this?
Is it standard functionality that prevents the Case Origin field to have a default value?
I'm trying to set the default value for the Case Origin field on the Case object but when creating a case the default value is not set even the though there's a value marked as "Default" which is "Phone" . How can resolve this?
Is it standard functionality that prevents the Case Origin field to have a default value?
So: Go to Setup, Cases, Record Types, click the record type you're working with (not the edit button), scroll down to Caes Origin, and click Edit next to it, pick a default value of Phone.