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Larry Williams 10Larry Williams 10 

salesforce for outlook email dupes

When adding an email from Outlook to Salesforce (w/o the Side Panel) and there's a duplicate email address in Salesforce (on the Lead and/or Contact), how does SF for Outlook determine which record to add the task too?
Michael Adrian AlcazarMichael Adrian Alcazar
That would depend on your Email to Salesforce Settings. 

If duplicate records are found, associate email with:
 All records
 The oldest record
 The record with the most activity
If no matching records are found, create a task for each recipient and send it to My Unresolved Items

You can find this under My Settings > Email > My Email to Salesforce

Hope this helps ^_^
Larry Williams 10Larry Williams 10
Thank you so much Michael. It's always the simple answers. lol
Anyway to make these settings Org-wide as opposed to an individual setting (now I'm being greedy)?

Thanks again. Best Answer!!!
Michael Adrian AlcazarMichael Adrian Alcazar
Glad to help :)  

Unfortunately this is an individual User setting and cannot be access by admins with out doing a login access or loging in as the user them self and the defualts cannot be pre-set.