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Doug DeFrees 7Doug DeFrees 7 

Problem completing a Cases report

I am in the trailhead module "Using Report Formats" and trying to create the example Summary report which is of type Cases. When I create the report it does not include any fields by default. I am unable to add these fields to the report. I am using my developer account as a System Administrator.
Best Answer chosen by Doug DeFrees 7
Amit Chaudhary 8Amit Chaudhary 8
Make sure your report should be like below
User-added image


Make sure detail is checked like below

User-added image

Let us know if this will help you

Thanks
Amit Chaudhary
 

All Answers

Amit Chaudhary 8Amit Chaudhary 8
Make sure your report should be like below
User-added image


Make sure detail is checked like below

User-added image

Let us know if this will help you

Thanks
Amit Chaudhary
 
This was selected as the best answer
Doug DeFrees 7Doug DeFrees 7
I was able to create the Matrix of Leads report, but not the Cases report. There are no fields in the initial report when I create it and I am unable to add any.

User-added image
Doug DeFrees 7Doug DeFrees 7
I figured it out, I needed to enable details in the Show menu (as you showed for the Matrix of Leads report) to even see the column headings. Thanks for the help!