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Cherry Shen Is it possible to trigger case assignment rules in Site.com?
Hello,
I've added a form widget using Site.com, it can insert record into Case object well, but by default, the case is assigned to current cummunity user, not the pre-defined groups, what am I supposed to do? Is it possible to trigger case assignment rules in Site.com? I know we can use Apex class in VisualForce pages. But I only have Site.com pages so far.
I've added a form widget using Site.com, it can insert record into Case object well, but by default, the case is assigned to current cummunity user, not the pre-defined groups, what am I supposed to do? Is it possible to trigger case assignment rules in Site.com? I know we can use Apex class in VisualForce pages. But I only have Site.com pages so far.
Could you make sure that case assignment rules checkboxes are checked in detail and edit layout on case layouts.
Cherry ShenHi Ashish, I've checked the case assignment rules under layout properties, but it isn't exposed on case layout page right now. Should I expose it?
Cherry ShenAh, I see the checkbox under the bottom of Case edit page. But it seems it only works after edit the case??? Can't be working when creating cases?