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Laxman Kumar MunigalaLaxman Kumar Munigala 

LiveAgent create a case and show it in EDIT mode, where the agent can go add more information

I have the read documentation multiple times, I am able to create the Case with the information from prechat form, show the created Case, but I want the Case to be shown in EDIT mode where in agent can go add additional information.

Any tips on how this can be done.
Hello Laxman,

Did you find the way to do it? I urgently need to find the way to make it happen