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Laxman Kumar MunigalaLaxman Kumar Munigala 

LiveAgent create a case and show it in EDIT mode, where the agent can go add more information

I have the read documentation multiple times, I am able to create the Case with the information from prechat form, show the created Case, but I want the Case to be shown in EDIT mode where in agent can go add additional information.

Any tips on how this can be done.
Jayesh_TejwaniJayesh_Tejwani
Hello Laxman,

Did you find the way to do it? I urgently need to find the way to make it happen