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Brennan Butler
Cases Queue not assigning correctly
I am loosing it. I have created a second cases queue for our customer service people. It is called Customer Service. We also have an Engineering Queue I have been all over the system tryin to figure out why they are not auto assigning correctly. Record types of Customer SErvice should Auto-Assign to Customer Service, Engineering to Engineering. This is not what is happening, everything is going to engineering and I can't see to stop it. Email to case is set to go to Customer Service, Workflow rules are in place to auto assign.
I am thinking it is in the record type, because they are all being created as Engineering, how do I stop this, Ones from email to case need to be created as Customer Service. HELP ME PLEASE
I am thinking it is in the record type, because they are all being created as Engineering, how do I stop this, Ones from email to case need to be created as Customer Service. HELP ME PLEASE
The Profile of the user that we use for Email to Case, might be not authorized to access the new Record Type.
So just edit the Profile - Record Types section, and add the record type to the Profile.