Job brief

We are looking for a customer service oriented Software Application Support Specialist to provide technical support to users in an efficient and accurate manner.  The position is located in Bluffton, SC close to Savannah GA and Hilton head Island SC. You will be considered as the firm’s front line and you will solve basic salesforce.com technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. We will train qualified candidates for this position.

Responsibilities

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Remotely install and setup application software
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommend procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services through independent learning and company provided training.

Requirements

Proven working experience in providing technically oriented support
Proficiency in English
Working knowledge of cloud based software, salesforce.com, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Familiarity with cloud computing and/or telecommunications is a plus
Customer service orientation
Complete and pass several introductory level training classes leading to administrator certification within six months of hiring.
Active duty military, E-4 or higher rank and retired military with Honorable Discharge are given preference in hiring. In lieu of military requirements,  Salesforce.com Certified Administrator or BS degree in Information Technology, Computer Science or equivalent is required.

To apply for this position complete the application in full located at: https://salesreach-software.workable.com/j/977BD24112 (https://salesreach-software.workable.com/j/977BD24112" target="_blank).  A SalesReach Representative will contact you to arrange an interview if appropriate.