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SrinuSrinu 

Lookup is not providing values!

Hi Guys,

I am unable to pull the value from contact lookup field upon case creation. I am creating case as a community user and I belong to one region Account and trying to pull another region customer from the lookup. I can't see them. I can only see region related contacts. 

Do I need to setup more to see other region contacts as well?

Any suggestions?

 
Andy BoettcherAndy Boettcher
If you are creating the case as a Customer Community user, that user only has access to the Account they are directly related to.
SrinuSrinu
Thanks Andy Boettcher

Can I create any sharing rule to pull other region customers as well?
Andy BoettcherAndy Boettcher
Something is bugging me that you're only able to see your connected Account, but give the sharing rule route a try.