+ Start a Discussion
Glenn Nyhan 26Glenn Nyhan 26 

Additional Picklist Values Not Show in Drop Down field for Case

I added some new values to the Standard fields called Priority and Status on the Case object. After saving the edit and returning to the Case layout I don't see those new values, only the default value. Not sure why this is happening. Anyone have any ideas?
Best Answer chosen by Glenn Nyhan 26
Glenn Nyhan 26Glenn Nyhan 26
Thanks! That was the issue. Solved. 

All Answers

@Karanraj@Karanraj
Do you have record type for the Case object? Make sure to include the new picklist options in the record type picklist aviable values section.
Glenn Nyhan 26Glenn Nyhan 26
Thanks! That was the issue. Solved. 
This was selected as the best answer