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Wolfgang Fernandes
Create Case Live Agent
Hello guys, I'm having trouble creating a case via live agent. Follows the code I am using. If anyone can help, thank you.
<input type="hidden" name="liveagent.prechat:caseOrigin" value="Chat" /> <input type="hidden" name="liveagent.prechat.findorcreate.map:Case" value="Origin,caseOrigin;" /> <input type="hidden" name="liveagent.prechat.findorcreate.map.doCreate:Case" value="Origin,true" /> <input type="hidden" name="liveagent.prechat.findorcreate.saveToTranscript:Case" value="Case" /> <input type="hidden" name="liveagent.prechat.findorcreate.showOnCreate:Case" value="true" /> <!-- Link the Contact to the Case --> <input type= "hidden" name="liveagent.prechat.findorcreate.linkToEntity:Account" value="Case,AccountId" />
do you really need to use the prechat API for that? Otherwise go with deplyment.js:
Best,
Andreas