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ChinnoduChinnodu 

HI All, what is knowledge article in salesforce?

HI All,
what is knowledge article in salesforce? wh he purpose is the of Knowledge artical?

Thanks,
regards,
viswa
Brandon H. BarrBrandon H. Barr
Knowledge articles are part of the Salesforce Knowledge knowledge base. Articles are pieces of content that make up the knowledge base. Check out the over here (https://help.salesforce.com/apex/HTViewHelpDoc?id=knowledge_whatis.htm&language=en).
jyothsna reddy 5jyothsna reddy 5
Hi Viswa,

Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need. After you set up Salesforce Knowledge in your organization, users can write, edit, publish, and archive articles using the Articles Management tab or find and view published articles using the Articles tab. Customers and partners can access articles if Salesforce Knowledge is enabled in the Customer Portal or partner portal. You can also create a public knowledge base so website visitors can view articles.

Articles capture information about your company's products and services that you want to make available in your knowledge base. Articles in the knowledge base can be classified by using one or more data categories to make it easy for users to find the articles they need. Administrators can use data categories to control access to articles.Articles are based on article types, which rely on:Article-type layouts to organize the content in sections.
Article-type templates to render articles.Every article is managed in a publishing cycle.


Please refer the below link for more information about Knowledge Atricle
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_guidelines_knowledge.htm

Regards,
Jyothsna D