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Alexander Landmann Problem when creating tasks through API. no email notificaiton triggered.
We are creating the task as a centralized user.
We are using the SOAP api via the PHP library. We are using an enterprise WSDL and client
Here an example of the API call we make to create the task:
<?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns1="urn:enterprise.soap.sforce.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><SOAP-ENV:Header><ns1:SessionHeader><ns1:sessionId>00D8E0000008eZd!AQcAQBNHquRZygS9Mie4p2dHvRIWArlv2.AG8nHufSxtHRYsMRlsQl3iq5NZJz6yeJtkR6qPRs7rH_72NKGjhgzJWjOQoA_s</ns1:sessionId></ns1:SessionHeader><ns1:EmailHeader><ns1:triggerAutoResponseEmail>true</ns1:triggerAutoResponseEmail><ns1:triggerOtherEmail>true</ns1:triggerOtherEmail><ns1:triggerUserEmail>true</ns1:triggerUserEmail></ns1:EmailHeader></SOAP-ENV:Header><SOAP-ENV:Body><ns1:create><ns1:sObjects xsi:type="ns1:Task"><Id/><OwnerId>005D00000069MdXIAU</OwnerId><Priority>Normal (default)</Priority><Subject>test task assignment</Subject><Type>Other</Type><WhoId>00Q8E000001Gu2XUAS</WhoId></ns1:sObjects></ns1:create></SOAP-ENV:Body></SOAP-ENV:Envelope>
POST /services/Soap/c/35.0/00D8E0000008eZd/0DF8E000000003j HTTP/1.1 Host: cs87.salesforce.com Connection: Keep-Alive User-Agent: salesforce-toolkit-php/27.0 Accept-Encoding: gzip, deflate Content-Type: text/xml; charset=utf-8 SOAPAction: "" Content-Length: 926
We are using the SOAP api via the PHP library. We are using an enterprise WSDL and client
Here an example of the API call we make to create the task:
<?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns1="urn:enterprise.soap.sforce.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><SOAP-ENV:Header><ns1:SessionHeader><ns1:sessionId>00D8E0000008eZd!AQcAQBNHquRZygS9Mie4p2dHvRIWArlv2.AG8nHufSxtHRYsMRlsQl3iq5NZJz6yeJtkR6qPRs7rH_72NKGjhgzJWjOQoA_s</ns1:sessionId></ns1:SessionHeader><ns1:EmailHeader><ns1:triggerAutoResponseEmail>true</ns1:triggerAutoResponseEmail><ns1:triggerOtherEmail>true</ns1:triggerOtherEmail><ns1:triggerUserEmail>true</ns1:triggerUserEmail></ns1:EmailHeader></SOAP-ENV:Header><SOAP-ENV:Body><ns1:create><ns1:sObjects xsi:type="ns1:Task"><Id/><OwnerId>005D00000069MdXIAU</OwnerId><Priority>Normal (default)</Priority><Subject>test task assignment</Subject><Type>Other</Type><WhoId>00Q8E000001Gu2XUAS</WhoId></ns1:sObjects></ns1:create></SOAP-ENV:Body></SOAP-ENV:Envelope>
POST /services/Soap/c/35.0/00D8E0000008eZd/0DF8E000000003j HTTP/1.1 Host: cs87.salesforce.com Connection: Keep-Alive User-Agent: salesforce-toolkit-php/27.0 Accept-Encoding: gzip, deflate Content-Type: text/xml; charset=utf-8 SOAPAction: "" Content-Length: 926
As you are already setting email header to true, it should trigger email. Did you check whether creating task from salesforce org sends an email?
You may check a sample call
https://developer.salesforce.com/page/PHP_Toolkit_11.0_EmailHeader_Sample_(Partner)