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Helena TanHelena Tan 

Export Case Descriptions with Chinese/Japanese/Korean Characters

I was trying to export cases with chinese characters in the description field via a soql api call. I encoded utf-8. (sys.setdefaultencoding('utf-8') However, the chinese characters are not showing up properly in the output (strange characters..such as ???). I wonder what the best way is to get case info with Chinese/Japanese/Korean characters.

Pritam ShekhawatPritam Shekhawat
Take a look here How to use Import Wizard to import/Update data with Asian Characters (Chinese,Korean,Japanese)? (https://help.salesforce.com/apex/HTViewSolution?id=000007232&language=en_US)