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Sunny NarulaSunny Narula 

Entitlements and Service level agreements

I m looking for the basic for Entitlements and Service level agreements in salesforce
How they are different from each other ?

How to identify and understand these two terms..

 

thanks in Advance..
Sunny

Best Answer chosen by Sunny Narula
Dutta SouravDutta Sourav
Check this discussion:
http://salesforce.stackexchange.com/questions/34727/can-anybody-explain-what-is-entitlement-and-service-contracts-and-their-relation

All Answers

Dutta SouravDutta Sourav
Hi Sunny,

This link might be helpful for you:
http://resources.docs.salesforce.com/198/16/en-us/sfdc/pdf/salesforce_entitlements_implementation_guide.pdf

Warm Regards,
Sourav.
Sunny NarulaSunny Narula

thanks Sourav.. that is helpful 

but basically I getting confused in the terminology ..
requesting to please can I have a something in terms of an example to understand the concept.

thanks
Dutta SouravDutta Sourav
Check this discussion:
http://salesforce.stackexchange.com/questions/34727/can-anybody-explain-what-is-entitlement-and-service-contracts-and-their-relation
This was selected as the best answer
Sunny NarulaSunny Narula
thanks Sourav :)