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The_London_ScottThe_London_Scott 

Architecture for applying Entitlement to a custom object

I'd like to use Entitlements to manage SLAs not only on cases but also on a custom object related (master-detail) to Case. I see that I can create a lookup relationship from the custom object to Entitlement. It looks as though the difficult bit would instead be creating a custom object analagous to Case Milestone (https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_casemilestone.htm?search_text=casemilestone), which functions as a timekeeping object once an entitlement is applied to a case.

Has anyone successfully used entitlements to manage SLAs on a custom object?
Best Answer chosen by The_London_Scott
The_London_ScottThe_London_Scott
Consultations with Salesforce have made it clear that Entitlements does not support custom objects or any standard objects other than Case at this time.

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The_London_ScottThe_London_Scott
Consultations with Salesforce have made it clear that Entitlements does not support custom objects or any standard objects other than Case at this time.
This was selected as the best answer
MichaelMuseMichaelMuse
Here's a free application on the AppExchange that allows you to set SLAs on any object or field: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000GB0VkUAL