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T F 2 Omni-channel SOAP API questions
In Omni-channel, the Service Presence Status object has a Busy field on it, but this doesn't seem to be present in the API version, so you can't tell what kind of status it is. See https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_servicepresencestatus.htm?search_text=busy
In the API version the ServiceChannel object has CapacityPercentage and CapacityWeight, but they don't appear on the UI. See https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_servicechannel.htm?search_text=busy
I thought capacity should be set in the routing configuration, rather than the Service Channel, so what is this?
I'm using v35 API and essentially trying to fetch all service presences so that I can tell which are Busy, which aren't, and what Service Channels they pertain to. Any ideas?
Thanks
In the API version the ServiceChannel object has CapacityPercentage and CapacityWeight, but they don't appear on the UI. See https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_servicechannel.htm?search_text=busy
I thought capacity should be set in the routing configuration, rather than the Service Channel, so what is this?
I'm using v35 API and essentially trying to fetch all service presences so that I can tell which are Busy, which aren't, and what Service Channels they pertain to. Any ideas?
Thanks
I still don't understand why the busy field is missing from ServicePresenceStatus.