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Prashanth NimmaPrashanth Nimma 

sales force integration with service now

Hello Team,

I'am new to sales force. I need to integrate sales force to serivce now. What am looking is,
If we create a Case in Sales Force then an incident should be created in servicenow insatance. Or any API are present to do this.

Could any one help me. The Process to achieve this ?

Thanks in advacne
 

Binh TruongBinh Truong
Any luck on this? I'm starting on journey process as well.
Deepish AdwaniDeepish Adwani

I think this is what you need to do:

1. Figure out how API of service now works.

2. Write a trigger on salesforce on creation action of any new case to call the API of service now.

Hope this helps
Isabel JasonIsabel Jason
I am also facing the same problem actually I got to know that before integration of the Salesforce with ServiceNow, that basic knowledge of both and integrations loops should be known, whereas integrating salesforce with CPQ happens to be easy. But this seems to be bit different, for the basic information on Salesforce Vs Servicenow (https://mindmajix.com/salesforce-vs-servicenow). This might help.
Atonal Wilson 10Atonal Wilson 10
If you are using Software Asset Management Workspace, use SaaS Playbook for integrating your ServiceNow instance with the Salesforce CRM. For more information about creating a Salesforce CRM integration profile through Playbook, see Create a Salesforce CRM integration. Apart from this, if you want to learn something new, then the Salesforce marketing cloud (https://www.igmguru.com/course/salesforce-marketing-cloud-training/) assists professionals and beginners with fundamental and advanced Salesforce topics.