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Kian Sedighzadeh 16Kian Sedighzadeh 16 

Single sign on password reset message

When single sign on users are trying to reset their password, they are not getting an email or a message displayed like below. This is making the user confused as they are waiting for an email.

"Passwords cannot be reset for Single Sign-On Users. Please contact your System Administrator to reset your password."

How can I display the above message when a user request reset password?
snehal surti 3snehal surti 3
Based on this knowledge article your users should receive the message...did you ask them to check their spam folder and its possible it might be sitting there?

https://help.salesforce.com/apex/HTViewSolution?id=000005229&language=en_US

 
Kian Sedighzadeh 16Kian Sedighzadeh 16
Thank you for the answer, but users are not receiving email, and they also chekced thier spam folder and it is not there! any help on this apperciated. 
snehal surti 3snehal surti 3
Do they receive any other kind of emails from salesforce like approvals etc?
Kian Sedighzadeh 16Kian Sedighzadeh 16
Yes they get emails from cases and approvals.