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Rick_93Rick_93 

Disable "Register Your Mobile Phone"

Hi all,

is there a way to disable the "Register your mobile phone" functionality ?

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Thanks in advance :) 
Best Answer chosen by Rick_93
UC InnovationUC Innovation
Here's a helpful link in regards to this:

http://help.salesforce.com/HTViewSolution?id=000175978

Unfortunately, in the link, it says:

"Important: Once the feature is enabled, every user will get a prompt screen after logging in that asks them to register for mobile verification. When the feature is enabled under Setup | Security Controls | Session Settings, Salesforce Support can't disable the feature again."

However, when I tried to disabled this feature in my org, it says:

"To disable SMS as a method of verification, contact Salesforce support. The email method of identity verification can't be disabled."

Thus, you'll need to contact Salesforce support to ask them to disable SMS.  Hope this helps.
 

All Answers

UC InnovationUC Innovation
Here's a helpful link in regards to this:

http://help.salesforce.com/HTViewSolution?id=000175978

Unfortunately, in the link, it says:

"Important: Once the feature is enabled, every user will get a prompt screen after logging in that asks them to register for mobile verification. When the feature is enabled under Setup | Security Controls | Session Settings, Salesforce Support can't disable the feature again."

However, when I tried to disabled this feature in my org, it says:

"To disable SMS as a method of verification, contact Salesforce support. The email method of identity verification can't be disabled."

Thus, you'll need to contact Salesforce support to ask them to disable SMS.  Hope this helps.
 
This was selected as the best answer
NagendraNagendra (Salesforce Developers) 
Hi UC Innovation,

Description:Account security should be one of your top priorities. By enabling Identity Confirmation, which adds an extra level of verification to your account, you've taken the first step in truly making your account secure.

Resolution:Before you get started - Once the system admin turns on the "Enable SMS-based identity confirmation" it can't be turned off. 

On the Session Settings of Security Control there is a message for the feature that mentions  disabling this, please contact support, unfortunately that is not accurate Salesforce Support cannot disable it. Support is working on correcting the message for the feature.

The feature Email-based Identity Confirmation has been enabled for all new organizations by default, older organizations will have the option to enable the feature in the future. Furthermore, the “Allow email-based Identity Confirmation” permission was renamed to “Email-based Identity Confirmation Option”. The behavior, however, remains the same in Salesforce. With this permission enabled for the organization, the users will have a choice to receive the identity confirmation verification codes through either Email or SMS ( only the users with verified phone numbers will receive the identity confirmation codes via SMS ). Email-based Identity Confirmation - won't appear for users with verified mobile numbers unless re-enabled by the system administrator. Challenge scenarios

The user has a verified phone number and logs in from an unknown IP address If the Email-Based Identity Confirmation option on the custom profile is not enabled, the user will go through the SMS for the verification process. Email-Based Identity Confirmation option on the custom profile is enabled, the user will have the option to choose receiving the verification codes through either Email or SMS.
If the Email-Based Identity Confirmation option is enabled on a permission sets that is assigned to the user, the user will have the option to choose receiving the verification codes through either Email or SMS. Note

- The Email-Based Identity Confirmation option can't be enabled on Standard profiles. The Email-Based Identity Confirmation option has to be assigned via a permission sets to the users from any Standard Profile.

- If the user does not have a verified phone number, and logs in from an unknown IP address, the user will receive the verification code through an Email by default. For any user who cannot receive the verification code via SMS,

here is a quick workaround for the system admin or Salesforce Support: 

1. Setup | Manage Users | Users | Click on the user | Login History
Copy the IP address from where the user cannot log in.
Setup | Security Controls | Network Access |Paste the IP address (Start / End IP address). 
2.Setup | Manage Users | Users | Click on the user > Remove the mobile number and the user will receive the verification code via email.

How to verify a valid mobile number (https://help.salesforce.com/apex/HTViewSolution?urlname=How-to-verify-a-valid-mobile-number&language=en_US)

Salesforce IP Address to whitelist (https://help.salesforce.com/HTViewSolution?id=000003652&language=en_US)

SMS Based Identity Confirmation (https://help.salesforce.com/apex/HTViewSolution?urlname=SMS-Based-Identity-Confirmation&language=en_US)

Creating Permission Sets (https://help.salesforce.com/apex/HTViewHelpDoc?id=perm_sets_create.htm&language=en_US)

For more information please refer to the below link:
http://help.salesforce.com/HTViewSolution?id=000175978

Kindly mark this as the best solution if it helps you.

Best Regards,
Nagendra.P