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Swamy P
How to capture mail response in Salesforce Objects for the Email which we sent from Salesforce
Hello Everyone,
Do we have any mechanism to capture Mail response for the Mail which we sent from Salesforce?
Example: I sent an email to customer from Contact record, if my customer replies back on the same Email-ID, than I've to capture that in the Same Contact Record.
Please share your Ideas/Solutions.
Thanks in advance...
Do we have any mechanism to capture Mail response for the Mail which we sent from Salesforce?
Example: I sent an email to customer from Contact record, if my customer replies back on the same Email-ID, than I've to capture that in the Same Contact Record.
Please share your Ideas/Solutions.
Thanks in advance...
Please check below link for similar discussion.
http://salesforce.stackexchange.com/questions/60593/need-to-capture-email-reply-in-salesforce
https://www.quora.com/Is-there-a-way-to-get-the-reply-from-an-email-in-Salesforce-if-sent-to-a-Salesforce-contact
Hope this helps you!
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Thanks and Regards
Sandhya