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Mrudula Inamadugu Manually invoke Chat transcript association to case on Live Agent - after chat is ended and case still in edit mode.
I need a way to manually invoke the chat transcript association with the case. The current work around provided by salesforce is to close the case tab so that the chat transcript gets tied to the case. This is not acceptable to our business users. So we need a way to programmatically invoke this method via a button. On click of a button, we want the chat transcript association to happen and once its done, and send this chat transcript to an external system for compliance reason.
Are you using Service Cloud Console?
Have you tried the HTML coding which automatically creates a case when a chat is initiated?
This case is automatically associated to the Live Chat transcript and it also identifies the account based upon the logged in user and associates the account to the chat transript as well.
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