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Jackson Dias
Live agent question
whats is live agent in sfdc and what are the steps to sucessfully implement it ? Thanks
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1) http://amitsalesforce.blogspot.com/2016/08/live-agent-implementation-setting-up.html
What is Live Agent
Now days customers expect fast replies and quick resolutions. With Live Agent web chat, We can give them quicker responses to their queries. Live Agent provide users the ability to interact with the agents through web chat to get more information about specific product or queries
Let us know if this will help you