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How can I change where files transferred via Live Agent chat are saved?
My organization just implimented Live Agent Chat.
When a file is uploaded via the chat from the customer, it's added to the Notes and Attachments object which lives on the Account. This will not work for our business model. What I want to do is create a way for the end user to upload a file through chat, but direct the file to an AWS S3 file server for storage, rather than storing on the Notes and Attachments object.
We want to keep the functionality that the agent sees (clicking a button in the chat to initialize a file transfer), but direct the file to an S3 bucket. Any idea how I could do that?
When a file is uploaded via the chat from the customer, it's added to the Notes and Attachments object which lives on the Account. This will not work for our business model. What I want to do is create a way for the end user to upload a file through chat, but direct the file to an AWS S3 file server for storage, rather than storing on the Notes and Attachments object.
We want to keep the functionality that the agent sees (clicking a button in the chat to initialize a file transfer), but direct the file to an S3 bucket. Any idea how I could do that?