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Can Customer reply email directly come to Salesforce if sent from Salesforce as inbound message?
Dear All
If anyone has idea on this. We are sending mails to the customers directly from Salesforce through an org defined email id " support@company.com". The customer reply is coming to the outlook email of " support@company.com" and we are then maually linking it as a task in SF by SF to outlook connector and manually assign to a task owner of the activity.
Can it be possible that, the reply mail from the customer will directly come to the salesforce , and wl link to the respective contact through email as a task ? Then we can link to the task owner. Thanks
If anyone has idea on this. We are sending mails to the customers directly from Salesforce through an org defined email id " support@company.com". The customer reply is coming to the outlook email of " support@company.com" and we are then maually linking it as a task in SF by SF to outlook connector and manually assign to a task owner of the activity.
Can it be possible that, the reply mail from the customer will directly come to the salesforce , and wl link to the respective contact through email as a task ? Then we can link to the task owner. Thanks
can you check with the feature in salesfore Email to case when an email received create a case automatically and for that case create a task associated.
Thanks,
Krishna
This is my email to case setting, its not working, Mail been sent to customers but their reply cant get generated as a case or linked to the related records. plz suggest thanx
https://help.salesforce.com/apex/HTViewHelpDoc?id=customizesupport_routing_address_settings.htm&language=en_US
From emailbox(outlook) have you re directed the email using routing address to route to salesforce.
Below, i created the routing address, i.e from SF if i send from the below mail and the ccustoer will reply to this , then SF will create a case automatically and it will reflect in the contact record ( right ?)
So, say, i send to a customer email say ( souravp2k5@yahoo.com) from SF,
And, from the receipient email , i replied back,
So, then there should be a case on my name , right ? But i cant see any new case in SF in the contact with email ID having "souravp2k5@yahoo.com". No New cases as below. Can you plz suggest where i went wrong. Thnx
is it possible to meet for a session and screen share .so i can able to see the settings.
Thanks,
Krishna