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Automatically turn emails from your customers into cases in Salesforce to track and resolve customer cases quickly
Email to Case is a very specific application that allows your customers to send emails that either
a) Open a new Case b) carry on a threaded conversation about a previously-opened Case via email
These Cases can have attachments. Inbound email to case email is automatically inserted into a special Sobject called EmailMessage, used only for email to case. This appears as a related list under Case.
You can then wire in workflows on EmailMessage to enhance your case processing.
A 100% point and click solution
InboundEmailServices is a framework for building any application that can accept emails routed to the email services address. I would not use it for support case business processes as you would have to replicate too much functionality.
Apex and testmethods required
For Difference please check below post
1) http://salesforce.stackexchange.com/questions/49698/differences-between-email-to-case-and-on-demand-email-to-case
2) https://notesbyparth.wordpress.com/2011/09/29/difference-between-on-demand-email-to-case-email-to-case-agent-%E2%80%93-salesforce-com/
3) http://www.infallibletechie.com/2013/06/difference-between-email-to-case-and-on.html
Let us know if this will help you
All Answers
Automatically turn emails from your customers into cases in Salesforce to track and resolve customer cases quickly
Email to Case is a very specific application that allows your customers to send emails that either
a) Open a new Case b) carry on a threaded conversation about a previously-opened Case via email
These Cases can have attachments. Inbound email to case email is automatically inserted into a special Sobject called EmailMessage, used only for email to case. This appears as a related list under Case.
You can then wire in workflows on EmailMessage to enhance your case processing.
A 100% point and click solution
InboundEmailServices is a framework for building any application that can accept emails routed to the email services address. I would not use it for support case business processes as you would have to replicate too much functionality.
Apex and testmethods required
For Difference please check below post
1) http://salesforce.stackexchange.com/questions/49698/differences-between-email-to-case-and-on-demand-email-to-case
2) https://notesbyparth.wordpress.com/2011/09/29/difference-between-on-demand-email-to-case-email-to-case-agent-%E2%80%93-salesforce-com/
3) http://www.infallibletechie.com/2013/06/difference-between-email-to-case-and-on.html
Let us know if this will help you
Appreciate your prompt reply
Usecase would be to check email headers, loop prevention etc.
if pass_evail(incoming_email) : standardEmail2CaseHandler(incoming_email)