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Ramandeep_SinghRamandeep_Singh 

Pop Up Message Window

Hi Guys,

I need to display a pop up alert window on the logged in manager's screen, when any agent (under the manager) creates or update a case and a pre defined condition is met.

Please provide some help.

Regards,
Ramandeep

 
SalesFORCE_enFORCErSalesFORCE_enFORCEr
Few options to to do this:
  • If you are using Service Cloud Console then you can create a custom console component. Check this pdf for details
    • https://resources.docs.salesforce.com/198/latest/en-us/sfdc/pdf/api_console.pdf
  • Push Notifications will also provides similar kind of functionality. Check this link:
    • https://help.salesforce.com/apex/HTViewHelpDoc?id=console2_push_notifications.htm
  • Push Topics can also be used to achieve this.
    • https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/pushtopic.htm
Ramandeep_SinghRamandeep_Singh
Hi SalesFORCE_enFORCEr,

Thanks for the provided links and suggestions.

Regards,
Ramandeep Singh