Apex Code Development You need to sign in to do that
Don't have an account?
Nisha M 6 Case ownership change and record access issue
I have the following requirement.
When a case is created, it is submitted for approval.After getting an intermediate approval, the case owner should be changed to a queue.I could do this using workflow.Now comes the real issue.The Case object is private .Hence the creator(initial owner) can't even read the case which shouldn't be the case.
What I want is the ownership should be given to the queue but creator should be able to read the case.Giving access to a particular role, group etc wont work as anyone in service team can create a case and only that person has to be given read permission on that case record after changing ownership.
Plz help!!
Thanks, Nisha
When a case is created, it is submitted for approval.After getting an intermediate approval, the case owner should be changed to a queue.I could do this using workflow.Now comes the real issue.The Case object is private .Hence the creator(initial owner) can't even read the case which shouldn't be the case.
What I want is the ownership should be given to the queue but creator should be able to read the case.Giving access to a particular role, group etc wont work as anyone in service team can create a case and only that person has to be given read permission on that case record after changing ownership.
Plz help!!
Thanks, Nisha
Please check with the below post from success community which might help you to accelerate with the above requirement.
- https://success.salesforce.com/answers?id=90630000000gv5CAAQ
Kindly mark this post as solved so that it gets removed from the unanswered queue and becomes a proper solution which results in helping others who are really in need of it.Best Regards,
Nagendra.P