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Linda Nguyen 24
Workflow field update action not found by Trailhead - unable to pass
I am unable to pass this trailhead. Any ideas on what is wrong with this? I had to use a different unique name since the original got deleted.
What is the error message displayed?
Can you share a screen shot?
Best Regards,
Sourav
Please remove "x" from the unique name "xSet_Case_to_Escalated".Make sure to use the naming convention as given in the trailhead challenge.
Please don't hesitate to reach us if you need any assistance!
Best Regards,
Jyothsna
To pass the trailhead challenge, the unique name of the field update should be "Set_Case_to_Escalated".
Go to: Set Up> Create>Workflow & Approvals> Workflow Rules
Click on the Workflow name, i.e. Case Escalate on High Priority.
Now, Click on "Deactivate".
Once the WF Rule is deactivated, click on "Edit" under Workflow Actions
From the list of actions, remove the existing one & create a new Field Update with same logic
having Unique name Set_Case_to_Escalated.
Now Activate the WF Rule & Take the challenge.
Hope this helps!
Warm Regards,
Sourav.
I follow your steps and I still encountered the same error as before. Please advise.
Error: This Unique Name already exists or has been previously used. Please choose a different name.
Hope you are getting the error message while naming Field Update.
The unique name of the field update should be "Set_Case_to_Escalated"
which already exists on another field update.
Go to: Set Up> Create> Workflow & Approvals>Field Updates.
From the list choose Set Case to Escalated & Edit the Unique Name.
Now follow the steps which I have mentioned in my last comment.
Hope this helps!
Warm Regards,
Sourav
Hope now the challenge will be cleared.