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Dinesh Voonna 17 General Topic
Can anyone answer to this question with an explination.
Universal containers is migrating from a legacy system to the service cloud. The company currently tracks entidements an agreements in its legacy system. The legacy system will be archlved and unavallable after go-live. Agents will need easy access case information for the last one year.
A) Migrate closed cases with milestones and entitlements.
B) Migrate open and closed cases with milestones and entitlements.
C) Migrate open and closed cases without milestones and entitlements.
D) Migrate closed cases to a custom read-only object.
Thanks,
Dinesh
Universal containers is migrating from a legacy system to the service cloud. The company currently tracks entidements an agreements in its legacy system. The legacy system will be archlved and unavallable after go-live. Agents will need easy access case information for the last one year.
A) Migrate closed cases with milestones and entitlements.
B) Migrate open and closed cases with milestones and entitlements.
C) Migrate open and closed cases without milestones and entitlements.
D) Migrate closed cases to a custom read-only object.
Thanks,
Dinesh