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Sophie Wilson 8
How do I Create a Case Queue (Trailhead challenge)?
HI all, I am trying to do a trailhead challenge - create a case queu - in my developer profile.
Instructions are to go to "Setup", search for "Queues" in Quick Find. The only option I am getting is "Manage Users" --> "Queues" which provides me with a screen called "Queues, Edit View"
This screen looks very different to the trailhead screen shots provided - see attached screen shots.
This is compared to the trailhead instructions which suggest i should be on a screen looking like this:
Can anyone advice what I am doing wrong and how I could go about finding the trailhead screen?
Many thanks!
Instructions are to go to "Setup", search for "Queues" in Quick Find. The only option I am getting is "Manage Users" --> "Queues" which provides me with a screen called "Queues, Edit View"
This screen looks very different to the trailhead screen shots provided - see attached screen shots.
This is compared to the trailhead instructions which suggest i should be on a screen looking like this:
Can anyone advice what I am doing wrong and how I could go about finding the trailhead screen?
Many thanks!
You are creating a "new view" for viewing the existing queues. But you have to click "new" button to create a new queue in salesforce.
Thanks
Manoj S
All Answers
You are creating a "new view" for viewing the existing queues. But you have to click "new" button to create a new queue in salesforce.
Thanks
Manoj S
Thanks
Manoj S
Thank you! :)