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Shaker Kuncham 1
how to prevent multiple users working on the same case -- Standard case object.
Hi All
Is it possible to prevent the multiple users accessing the same case / editing the same case at a time. When multiple users working on the same case it should throw error, " syaing : other user is working on the case "
Regards
Shaker
Is it possible to prevent the multiple users accessing the same case / editing the same case at a time. When multiple users working on the same case it should throw error, " syaing : other user is working on the case "
Regards
Shaker
If you are using standard layout, then I think it is not possible to achieve this. But if you have a VF page and a controller for creating / editing your case records, then you can use FOR UPDATE clause is your SOQL query to lock the records.
More information on locking statments can be found here : Locking records in SOQL (https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/langCon_apex_locking_statements.htm)