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JasoN ZhanG 4 is it possible to update the workflow to send the notification email to the task creator if the staff added one note into one task .
we created one workflow to send email to the requestor and assigned staffs when one note is added into one task according this article : https://communities.bmc.com/docs/DOC-26319 .
Attached are the screenshot for this workflow .
we find if the staff add one note in to one task , the user who created this task can't get the notification emial .it only send email to the assigned staff and the user who added the note , want to know is it possible to update the workflow to send the notification email to the ticket creator if the staff added one note into one task .
Attached are the screenshot for this workflow .
we find if the staff add one note in to one task , the user who created this task can't get the notification emial .it only send email to the assigned staff and the user who added the note , want to know is it possible to update the workflow to send the notification email to the ticket creator if the staff added one note into one task .