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Kyriacos TheohariKyriacos Theohari 

Prioritise Live Chats

I have been looking into how I would be able to prioritise Live Chats and I cannot find a way to do this using standard Salesforce functionality.

Example: if I have 5 customers waiting in a queue a VIP customer would go to the front of the queue to be dealt with next.

Is there a way to develop this? If so do you have any examples?