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Shaker Kuncham 1 Getting new case email notification every time when i change the status
Hi
When Customer create the case getting new case notification ( this is set up using suppot setting ) and its case goes to Inbound queue and it will notify the all the queue memebers. (For the new case it is good and working fine )
When Queue member pick the ticket from Inbound Queue and take the ownership and again new case email notiication is getting who took the ownership of the ticket..... ( this should not happen )
When ever case owner change the status of the ticket ( again case owner is getting new case email ) This should not happen ), there is no workflow used for this process, we are using support settings.
Please suggest...
When Customer create the case getting new case notification ( this is set up using suppot setting ) and its case goes to Inbound queue and it will notify the all the queue memebers. (For the new case it is good and working fine )
When Queue member pick the ticket from Inbound Queue and take the ownership and again new case email notiication is getting who took the ownership of the ticket..... ( this should not happen )
When ever case owner change the status of the ticket ( again case owner is getting new case email ) This should not happen ), there is no workflow used for this process, we are using support settings.
Please suggest...