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Pav Somal 7Pav Somal 7 

Exclude Email-to-Case from validation rules

Hi,

I have a number of Validation rules that prevent emails being created as case. I am looking to put something in the formula that would exclude for example case origin <> 'email'. Struggling to find the full syntax for this. Can anyone else?
Arti KulkarniArti Kulkarni
Hi Pav,

Did you try with NOT( ISPICKVAL(Origin, 'Email'))

Thanks!
Arti
Pav Somal 7Pav Somal 7
Thanks Arti, I have applied this and it has saved the Syntax. I will now test with my IT to see if emails can be forwarded as a case. I'll keep you posted.

Thanks
Pav