+ Start a Discussion
CloudyJoshCloudyJosh 

Salesforce Knowledge Content Empty and Cannot Edit

How do I edit the article? When I click edit, there is just the "summary" field, but no box for me to add instructions for the article. I'm having trouble adding articles with content to the knowledge base. All it shows is a blank field. Can someone help? I'll mark best answer.

Thanks


User-added image
Best Answer chosen by CloudyJosh
SalesFORCE_enFORCErSalesFORCE_enFORCEr
You need to create a custom Rich Text field on the article type. Go to Article Type>Fields>New and select Text Area (Rich)

All Answers

SalesFORCE_enFORCErSalesFORCE_enFORCEr
Summary is the standard field that comes with an article type. You may need to create some custom fields, add them to article page layout and set the proper fls.
CloudyJoshCloudyJosh
I looked at the editor but there's nothing that lets me put content into the page layout. The summary box is really small, I'm not sure if this is the solution. What I'm looking for is the ability to post content 

Such as here: http://i.stack.imgur.com/kT48b.jpg
SalesFORCE_enFORCErSalesFORCE_enFORCEr
You need to create a custom Rich Text field on the article type. Go to Article Type>Fields>New and select Text Area (Rich)
This was selected as the best answer