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Ido Greenbaum 10
Service Cloud Console - 'Files' Custom Console Component - show all
Hi Community,
A question regards the 'Files' Custom Component in the Service Cloud Console.
The default behaviour is that the Files shows the recent list.
When clicking 'show all', the list includes the 'emailed' files as well.
Can anyone suggest a way to make the 'show all' as default? Obviously, our Support Agents are missing important attachments which the current view.
Thank you,
Ido.
A question regards the 'Files' Custom Component in the Service Cloud Console.
The default behaviour is that the Files shows the recent list.
When clicking 'show all', the list includes the 'emailed' files as well.
Can anyone suggest a way to make the 'show all' as default? Obviously, our Support Agents are missing important attachments which the current view.
Thank you,
Ido.
https://success.salesforce.com/ideaView?id=0873A000000lEL0QAM