You need to sign in to do that
Don't have an account?
Kalai Arumugam
Email Alert for CaseMilestone not working
Email Template:
Contact ID: <contact ID> and CaseMilestone ID: <milestone ID>.
And this works as expected, output:
Someone please let me know, why the alert is not displaying the milestone details during the actual execution.
<messaging:emailTemplate subject="Milestone:{!relatedTo.MilestoneType.Name} - yet to complete" recipientType="Contact" relatedToType="CaseMilestone"> <messaging:htmlEmailBody ><br/><br/><br/> *** Milestone Warning **** <br/><br/> <c:MSCaseDetails MScaseId="{!relatedTo.CaseId}"/><br/> Milestone Name: {!relatedTo.MilestoneType.Name}<br/> Target Date: {!relatedTo.TargetDate}<br/> Elapsed Time (Mins): {!relatedTo.ElapsedTimeInMins}<br/> Time Remaining (Mins): {!relatedTo.TimeRemainingInMins}<br/><br/> Case reference: https://cs42.salesforce.com/{!relatedTo.CaseId} <br/><br/><br/> Kindly remember to complete the milestone before it expires.<br/><br/><br/> </messaging:htmlEmailBody> </messaging:emailTemplate>VF Componenet::
<apex:component controller="FindCaseDetails" access="global"> <apex:attribute name="MScaseId" description="testing" type="Id" required="required" assignTo="{!caseId}"/> Case#: <apex:outputField value="{!CaseDetails.CaseNumber}"/> <br/> Assigned To: <apex:outputField value="{!CaseDetails.Owner.Name}"/> </apex:component>Contoller:
public class FindCaseDetails { public static Case cs; public static Id caseId {get;set;} public FindCaseDetails() { } public Case getCaseDetails() { cs = [select CaseNumber, Owner.Name from Case where id =:caseId]; return cs; } }Here is my setup to trigger a warning for a case milestone. I'm getting the alert by it has no MileStone Information in it. Alert I received upon milestoine warning is, where the CaseMilestone details are missing here,
Subject: Sandbox: Milestone: - yet to complete Email Body: *** Milestone Warning **** Case#:00076658 Assigned To:New Cases Milestone Name: Target Date: Elapsed Time (Mins): Time Remaining (Mins): Case reference: https://cs42.salesforce.com/ Kindly remember to complete the milestone before it expires.But, when I test the email template manually from EmailTemplate page, it will ask me to enter,
Contact ID: <contact ID> and CaseMilestone ID: <milestone ID>.
And this works as expected, output:
*** Milestone Warning **** Milestone Name: Main Category Set Target Date: Wed Jun 22 19:30:20 GMT 2016 Elapsed Time (Mins): Time Remaining (Mins): 00:00 Case reference: https://cs42.salesforce.com/500560000037EGyAAM Kindly remember to complete the milestone before it expires.
Someone please let me know, why the alert is not displaying the milestone details during the actual execution.
SalesFORCE_enFORCEr
Make sure you have given proper access to profiles on Milestone object, fields and the controller of the vf component used in the template