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Piero Calcagno 1 Register a customer company user from corporate website
Hi everyone,
for a project that I'm working on I have the following requirements:
1) Allow user registered on company website (an existing one) to access to their Salesforce cases and information
2) All these information must be accessible through the company website, not on customer community
So our first solution was based on the use of an integration user that makes access to cases and customers information via web service by userid.
Few days ago we have a meeting with some Salesforce SE in order to discuss the right solution in terms of licenses. When they saw our architecture they said us that in order to access this data via web service we must use Customer Community licenses. Eventhout this constraint sounds very strange for we must review our integration model.
Based on this constraints, what is the best way to show on company website customer informations and cases using customer portal licenses?
for a project that I'm working on I have the following requirements:
1) Allow user registered on company website (an existing one) to access to their Salesforce cases and information
2) All these information must be accessible through the company website, not on customer community
So our first solution was based on the use of an integration user that makes access to cases and customers information via web service by userid.
Few days ago we have a meeting with some Salesforce SE in order to discuss the right solution in terms of licenses. When they saw our architecture they said us that in order to access this data via web service we must use Customer Community licenses. Eventhout this constraint sounds very strange for we must review our integration model.
Based on this constraints, what is the best way to show on company website customer informations and cases using customer portal licenses?