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Are there any app plugins (IOS) to recognise incoming calls from clients and can log an event after the conversation
I'm looking for a solution for incoming calls to log to Salesforce (Salesforce1 app) after a conversation has been completed.
To go one step further, I'd also like missed calls from customers to register in SF so that I can look at team activity and customer return call rates and timelines. Looking at full customer communication activity.
Recording Txt messaging comms to and from a customer would also be ingenious, this is quickly becoming an effective means of communication with clients.
Does anyone have any ideas?
To go one step further, I'd also like missed calls from customers to register in SF so that I can look at team activity and customer return call rates and timelines. Looking at full customer communication activity.
Recording Txt messaging comms to and from a customer would also be ingenious, this is quickly becoming an effective means of communication with clients.
Does anyone have any ideas?
Due to privacy reasons, calls/sms informations were restricted in iOS devices. Because of this limitation, SF1 app doesn't have the ablity to access call informations.
Thanks,
Hari