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Sanjay Kumar 85Sanjay Kumar 85 

Missing Phone icon in the Console and Softphone too

Cannot see the Phone icon in the Console and also softphone is not visible on the home page or any othe tab? Why
1) Installed CTI Adapter
2) Call Center Setup done and user assigned.
3) Layout of the Softphone assigned to the user.

Let me know what i am missing.

Thanks
Sanjay
 
sharathchandra thukkanisharathchandra thukkani
are you using Salesforce Open CTI or any other thrid party CTI?
sharathchandra thukkanisharathchandra thukkani
layout of the softphone is assigned based on profile not user level.