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jaw999
Switch from Email to SMS identity verification
SMS verification is enabled for my org. I still get email verifications. How do I change to get text only? I chose email in the past but cannot find the change back option and I feel like an idiot. Cannot find how to switch.
1) http://help.salesforce.com/HTViewSolution?id=000175978
2) https://help.salesforce.com/HTViewSolution?id=000198756&language=en_US
All FAQ
3) https://help.salesforce.com/HTViewSolution?id=000176035
SMS-based Identity Confirmation provides users the possibility to receive the 5-digit verification code by SMS when they are challenged to authenticate a new IP address or a new device / browser from where they are logging in. Learn how to enable identity confirmation, below.
Resolution
Salesforce classic UI: Go to Setup | Security Controls | Session Settings, check box for Enable the SMS method of identity confirmation
New Lightning UI: Click on the top-right Gear | Setup Home | Security | Session Settings, check box forEnable the SMS method of identity confirmation.
The System Admin can add the mobile with the proper format under the User detail page and the mobile number is automatically considered verified
NOTE:- Please add phone number on user profile
Let us know if this will help you
When I login from a new location, it sends an email.
It does not send an SMS.
It does not ask me if I want email or SMS.
How do I get it back to SMS?
Please check below post
1) https://help.salesforce.com/apex/HTViewSolution?urlname=How-to-verify-a-valid-mobile-number&language=en_US
1. At the top of any Salesforce page, click the down arrow next to your name.
2. From the menu under your name, select Setup or My Settings (whichever one appears).
3. From the left panel, select one of the following:
- If you clicked Setup, select Manage Users | Users | click on your username.
- If you clicked My Settings, select Personal | Advanced User Detail.
4. From the User Detail page, to the right side of the Mobile field, click Add or Change.5. Enter a valid mobile number without any spaces or dashes, and then click Send me a text message.
6. Enter the verification code received via SMS, and then click Verify my code.
7. You'll return to the User Detail page and your mobile number will be verified.
Let us know if this will help you
Step 1>
New Lightning UI: Select the top-right Gear | Setup Home | Security | Session Settings, check box for Enable the SMS method of identity verification
Salesforce classic UI: Select Setup | Security Controls | Session Settings, check box for Enable the SMS method of identity verification
Step 2>
Under Setup ->User -> Edir
Enter your mobile no with proper format. Like +Contrycode Mobile#
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